shroud Casino & Sportsbook Service Notice
We at shroud operate an online entertainment platform available only in jurisdictions where local law permits. This notice sets out our legal position, your responsibilities as a user, and how we handle your data and account access.
Our shroud service does not operate under a single global license. Instead, we comply with the laws applicable in each jurisdiction where our services are accessible. Users are solely responsible for verifying that their access to and use of shroud complies with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by local statute.
This page explains our legal framework, your account eligibility, and how to contact us with legal or compliance questions.
Service Availability & Jurisdiction
shroud services are available only where applicable law permits online gaming and sports wagering. We do not target, market, or knowingly accept users from jurisdictions where such services are prohibited. If you access shroud from a jurisdiction where online wagering is illegal, you do so at your own legal risk and in violation of local law. We accept no liability for your use in such jurisdictions.
Our payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—operate under their own regulatory frameworks. If a payment method is unavailable in your region, it reflects local banking or e-wallet restrictions, not shroud policy.
Account Eligibility & User Responsibility
To open an account on shroud, you must be of legal age in your jurisdiction and not subject to any legal prohibition on gaming. You must provide accurate personal information during registration and complete our KYC (Know Your Customer) verification process. We verify your identity using government-issued documents (KTP, passport, or driver's license) and a selfie. If your documents are rejected or flagged, we will notify you of the reason and you may resubmit.
You are responsible for maintaining the confidentiality of your shroud login credentials. We do not store your password in plain text; we use industry-standard encryption. If you suspect unauthorized access to your account, contact our support team immediately via in-app chat or email. We will freeze your account pending verification and help you regain access.
Your use of shroud is personal and non-transferable. You may not share your account, sell access to it, or use it on behalf of another person. Violation of this rule may result in account suspension and forfeiture of funds.
Data, Privacy & Contact
We collect personal data (name, email, phone, ID documents, payment details) to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering (AML) regulations. Our full privacy policy is available at our privacy pageWe do not sell your data to third parties. Your data is encrypted in transit and at rest using TLS 1.2 or higher.
If you have questions about how we handle your data, or if you wish to request access to or deletion of your personal information, contact our legal team at [email protected]We will respond within standard review windows, typically 5–10 business days.
Our shroud platform operates across multiple regions, including Jakarta, Surabaya, Bandung, and other Indonesian cities where local law permits. We maintain support in English and Indonesian. For legal inquiries specific to Liga 1 betting, payment disputes, or account recovery, reach out via in-app chat or email. Our team will escalate your request to the appropriate department.
This legal notice is subject to change at any time. We will notify users of material changes via email or in-app notification. Continued use of shroud after such changes constitutes acceptance of the updated terms.