shroud Casino & Sportsbook Data Care
This page describes what we collect when you use shroud and how we keep that data protected. We at shroud collect personal information—your email, phone number, government ID, and payment details—only to verify your identity, process deposits and withdrawals, and comply with local gaming regulations.
Our shroud servers store your account balance, betting history, and KYC documents. We do not sell your data to third parties. We share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to settle your transactions, and with regulators only when required by law.
Our privacy practices apply to all users on shroud across supported jurisdictions, including those in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. This policy explains your rights, how we handle your data, and how to contact us if you have concerns.
What we collect on shroud
We collect the following information when you register a shroud account: email address, phone number, date of birth, full legal name, and residential address. We require this data to verify your identity (KYC) and ensure compliance with local gaming law in your jurisdiction.
When you fund your shroud account via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the transaction—amount, timestamp, and payment method identifier. We do not store your full card number or bank password. Payment processors handle that data separately under their own security practices.
We log your betting activity on shroud—which games you play, stakes you place, results, and winnings or losses. We track your IP address and device information (phone model, operating system, browser type) to detect fraud and unauthorized access. We use cookies to keep you logged in and to remember your preferences (language, odds format).
How we use your data on shroud
We use your email and phone number to send account alerts (login from a new device, withdrawal confirmation, deposit receipt) and to contact you if your account is locked or if we need clarification on your KYC documents. We do not send marketing emails unless you opt in through your shroud account settings.
We use your betting history to calculate your account balance, settle winnings and losses, and detect irregular patterns that suggest fraud or account controls breaches. We analyze gameplay data in aggregate (not at the individual level) to understand which games are popular and to improve shroud platform stability.
We share your name, ID number, and address with payment processors when you deposit or withdraw. For example, when you request a withdrawal via mobile banking, we provide your account details to local payment's settlement team so they can credit your online payment wallet. We also share sanitized records with our legal and compliance teams to verify that all users on shroud are of legal age and that no account is linked to money-laundering sanctions lists.
Our shroud data retention and deletion policy
We keep your shroud account data (email, phone, KYC documents, betting history) for as long as your account is active and for five years after closure. This retention period allows us to comply with anti-money-laundering regulations and to handle any disputes or chargebacks that arise from past transactions.
If you request account deletion on shroud, we anonymize your personal data—removing your name, email, and phone number—but retain a hash of your account ID to prevent re-registration fraud. You can request data deletion by contacting our support team via email or in-app help.
- Data breach protocol
- If we discover unauthorized access to shroud user data, we notify affected account holders within standard timeframes and advise them to change their shroud password.
- Third-party links
- shroud may link to external sites (e.g., Liga 1 fixtures, payment provider apps). We do not control their privacy practices; review their policies before sharing data.
- International transfer
- Our shroud servers may sit outside Indonesia; your data may be processed by contractors in other jurisdictions subject to equivalent protection standards.
Cookies and tracking on shroud
We use essential cookies to maintain your shroud login session and to store your language and odds-display preferences. These cookies do not track you across other websites. We do not use advertising cookies on shroud; we do not partner with data brokers or ad networks.
When you install the shroud Android app, your device sends crash reports and app-usage metrics to our analytics provider. You can disable this in your phone's app settings. On iOS, shroud respects Apple's App Tracking Transparency; we do not track you across other apps without your consent.
Your rights on shroud
You have the right to access your shroud data. Log into your account and download your KYC documents, betting history, and account balance summary. You can update your email, phone, or address anytime in your shroud account settings; changes take effect immediately.
You can request that we delete your shroud account and all associated data. We will anonymize your personal information but may retain transactional records for regulatory compliance. You can opt out of non-essential cookies by clearing your browser cookies; you can unsubscribe from marketing emails in your shroud notification preferences.
If you believe your data on shroud has been misused or if you have a complaint about our privacy practices, contact our support team via email or in-app messaging. We will investigate and respond within standard review windows. If you are unsatisfied with our response, you may escalate to local gaming authorities in your jurisdiction.
Contact us about privacy on shroud
Our shroud privacy team is available via live chat, email, and in-app help. Submit a privacy request (data access, deletion, correction) through your account dashboard or contact us directly. We confirm receipt of privacy requests and respond within standard timeframes. This privacy policy may change; we will notify you of material updates via email and by updating the "last revised" date on this page. Continued use of shroud after a policy update constitutes acceptance of the new terms.
Our shroud commitment to data security
We encrypt all communication between your device and our shroud servers using industry-standard TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We use two-factor authentication (2FA) via SMS or email to protect your shroud account from unauthorized login.
Our shroud payment data—transaction records, deposit amounts, withdrawal requests—are encrypted at rest. We conduct regular security audits and penetration testing. If you discover a security vulnerability on shroud, report it to our security team via email so we can patch it before malicious actors are aware.
We operate shroud in compliance with data-protection standards applicable in Indonesia and in the jurisdictions where we are licensed. Your data is our responsibility. We take privacy seriously because your trust in shroud depends on it.