shroud Terms of Use

Our shroud terms outline the conditions under which we provide our gaming service to users in supported jurisdictions. By opening an account on shroud, you agree to these terms. We enforce our policies consistently across all users and payment methods—whether you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet.

This document covers account registration, deposit and withdrawal procedures, bonus eligibility, dispute handling, and jurisdiction restrictions. Our shroud service is available only where local law permits. Users are responsible for verifying that access and use of shroud comply with their own jurisdiction's regulations.

These terms apply to all shroud users, regardless of whether you access our platform via Android app, iOS browser, or desktop. Any updates to our shroud terms will be posted here; continued use after an update constitutes acceptance of the new terms.

Account registration and user eligibility on shroud

When you register on shroud, you provide your email, phone number, date of birth, and legal name. We use this information to create your account and to verify your identity before your first withdrawal. By registering, you confirm that you are of legal age to use gaming services in your jurisdiction and that all information you provide is accurate and complete.

Our shroud platform requires Know Your Customer (KYC) verification before you can withdraw. We ask for a government-issued ID—KTP, passport, or driver's license—and verify your contact details via email and SMS confirmation. We process verifications within standard review windows; once approved, your account is flagged as verified and withdrawal restrictions are lifted.

You are responsible for keeping your shroud login credentials secure. We do not ask for your password via email or live chat. If you share your credentials or allow another person to access your account, you are liable for any activity that follows. If you suspect unauthorized access to your shroud account, contact our support team immediately so we can help you regain control and protect your balance.

Deposits, withdrawals, and payment method policy on shroud

We accept deposits via six e-wallet channels and four major Indonesian banks. QRIS scan-and-pay deposits settle in seconds. e-wallet, mobile banking, local payment, online payment, and e-wallet deposits also complete instantly. Bank virtual-account transfers via mobile banking, local payment, online payment, and e-wallet settle when our system detects the payment, typically within moments depending on your bank's processing speed.

Our shroud deposit policy prohibits us from holding deposits pending verification; your balance is ready to play immediately after the transaction confirms. We do not charge deposit fees. Any costs associated with your payment method are handled by your bank or e-wallet provider, not by shroud.

Withdrawals on shroud return to your registered payment method. You cannot withdraw to a different payment method than you used to deposit without contacting our support team to update your payment settings. First-time large withdrawals may undergo a standard verification hold while our team confirms your identity. Routine cashouts process promptly after verification. We do not charge withdrawal fees; any costs are the responsibility of your payment provider.

Withdrawal eligibility: You must complete KYC verification on shroud before requesting your first withdrawal. Unverified accounts can deposit and play but cannot cash out.

Bonus terms and conditions on shroud

From time to time, we offer welcome bonuses to new account holders on shroud. Any bonus we advertise comes with specific terms: eligibility requirements, turnover multipliers, and expiry dates. Our shroud bonus terms are disclosed in full before you claim. By accepting a bonus, you agree to play according to those terms.

Bonuses on shroud are credited to your account balance and are subject to verification before withdrawal. You cannot withdraw a bonus balance without meeting the stated turnover requirement. If you do not complete the turnover within the expiry window, the bonus balance forfeits automatically. We reserve the right to adjust or cancel bonus offers if we detect unusual wagering patterns or fraudulent activity.

Game rules and betting on shroud

Our shroud platform hosts football markets (Liga 1, Piala AFF, Champions League coverage), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each game category has its own rules, displayed in the shroud interface before you stake. By placing a bet on shroud, you confirm that you understand the rules and odds of that specific game or prediction.

All game outcomes on shroud are determined fairly. Live-dealer games are streamed in real time with no automation—physical wheels and cards determine results. Slot games use certified random-number generators. If you believe a game outcome was unfair, contact our shroud support team with details (game name, timestamp, bet amount) and we will investigate.

Prohibited activities on shroud

We maintain strict policies against abuse of our shroud service. Prohibited activities include: registering multiple accounts to claim multiple bonuses, using automated tools or bots to place bets, attempting to manipulate game outcomes, providing false identity documents during KYC, and transferring your account to another person. If we detect any of these violations, we reserve the right to suspend or close your shroud account and forfeit any balance.

We also prohibit players from engaging in collusion, fraud, or money laundering through our shroud platform. If we suspect illegal activity, we are obligated to cooperate with relevant authorities. We keep detailed records of all transactions on shroud for compliance purposes.

Account closure on shroud: You can request account closure via our support team anytime. We process closure requests within standard review windows. Outstanding balance will be withdrawn to your registered payment method.
Dispute resolution on shroud: If you dispute a transaction or game outcome, contact our support team with evidence. We investigate within standard review windows and communicate our findings via email or in-app message.
Jurisdiction notice: Our shroud service is available only in jurisdictions where online gaming is permitted by local law. We do not offer services in regions where gaming is prohibited.

Data protection and account security on shroud

We protect your shroud account data using industry-standard encryption and multi-layer security protocols. Your payment information—QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank details—is encrypted in transit and at rest. We do not share your personal data with third parties except as required by law or to process your payments through our payment partners.

Your shroud account is tied to your registered email and phone number. If either changes, you must update your account settings immediately to ensure you maintain access and can receive important notifications about your account status, withdrawals, or policy updates.

Our shroud commitment to users across Indonesia

We operate shroud transparently and consistently. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions can access our platform, provided local law permits. We maintain the same payment standards, verification procedures, and support quality across all jurisdictions where shroud is available.

Our shroud support team is available in English via live chat, email, and in-app messaging. We respond to inquiries within standard review windows. If you have a question about our terms, your account, or our payment policy, reach out and we will provide guidance.

These shroud terms remain in effect as long as you hold an active account with us. We reserve the right to update our terms at any time. Updates will be posted on this page; your continued use of shroud after an update indicates acceptance of the new terms. If you do not agree with any change, you may close your account and request withdrawal of your balance at any time.